This customer notify addresses viewer reviews about a local home furniture shop. Monday, we answered a good dilemma about regardless of whether Ruby Gordon is going out of organization. That led to e-mail and Facebook messages that fell less than my purview. Many shared their frustrations about waiting around months for furniture that by no means arrived. So, I took a appear at the difficulty.
When you pay a visit to Ruby Gordon you are greeted by significant, daring, neon symptoms that say anything will have to go. But in our Superior Issue report on Monday, the proprietors of Ruby Gordon, Aaron and Janetta Ruby, told Information10NBC’s Emily Putnum that the shop is not likely out of small business. They’re just closing temporarily.
“And then reopen to the community with this complete new notion and full new offerings,” claimed Aaron.
Right after that tale aired, we read from viewers with remarks like Leslie who posted on our station’s Fb website page, “ordered a couch and loveseat in February. I was alright with a 10-week delivery time but just after 16 weeks of waiting around and no conclusion in sight, had to cancel my purchase.” To which Jennifer responds, “Same issue happened to me,” and Larah pipes in with “OMG same transpired to me.”
Ideal now the organization has a C moreover score with the Far better Business enterprise Bureau, in element, since of grievances from consumers like Sheri who purchased furnishings in February and was first advised 8-to-12 weeks, then later was explained to six months. The entrepreneurs of Ruby Gordon say, “They listen to you.”
“Customers are tired of ready and they want merchandise now,” claimed Janetta. “So, we’re meeting with all our suppliers, new producers and figuring out which ones extra align with what we want to do for our customers.”
And what aligns with their prospects is finding their home furniture immediately. The proprietors blame the extensive wait-times on production delays.
“So, we’re assembly with suppliers we’re meeting with sellers, and we’re coming up with the types that make feeling for us that will flow our merchandise, that will continue to keep us stocked, that will get clients their products when they want their merchandise.,” reported Janetta.
To be reasonable, we also heard from viewers who are faithful to the relatives-owned retailer and inspired other individuals to obtain local. The house owners told Emily they approach to near their Henrietta store in early September and be shut for two to a few weeks as they thrust the re-set button. They hope to re-open up with a new seem, new vendors, and new solution.